CXL - 2020 Northern Indiana Certified Apartment Manager Program (CAM)

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Class Dates: October 14-15 in Merrillville & November 18-20 in South Bend

Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. Invest in your career by expanding your expertise in the following areas:

• Occupancy rates
• Comprehensive marketing plans
• Sales team management and product readiness
• Equitable treatment of current and potential residents
• Resident retention and the maintenance of a positive company image
• Consistent and ongoing resident communication
• Positive resident service and issue resolution
• Enforcement of company policy in compliance with laws and regulations
• Property inspections
• Preventive maintenance programs
• Service request process
• Apartment turnover process
• Contractors and vendors
• Recruitment, hiring, orientation, and training of high-caliber employees
• Systematic employee evaluation
• Analysis of the property’s financial operations with corrective actions for underperformance
• Monitoring of property performance to achieve the owner’s investment goals
• Employment regulations and record keeping
• Accounting principles and practices
• Maximizing net operating income
• Reporting property performance honestly and accurately

CAM candidates must complete the coursework, and meet minimum experience requirement of 12 month experience, and exam within 12 months of declaring candidacy. This course is recommended for multifamily professionals with strong financial backgrounds and those ready to take the next step in their career.

Instructors: Suzanne Hopson, Director of Property Management, Tricap Chicago, LLC

* No cancellations or refunds accepted within two days of course/event.